General Terms and Conditions

Our terms and conditions are based on the Austrian Hotel Contract Conditions (ÖHVB), with the exception of the following points:

General Terms and Conditions for the Hotel Industry (AGBH) – WKO

Cancellation Policy and Liability for Bookings

For individual bookings, cancellation is free of charge up to 5 days before arrival, unless otherwise agreed. Group bookings (6 people or more) can be cancelled free of charge up to 4 weeks before arrival.

Each guest is liable for the total bill of the room they occupy. For reservations made by third parties, the guest is liable in the event of the third party's insolvency.

Rooms not paid for in advance will only be held until 5 PM. Should an unforeseen delay occur, please notify us immediately by phone.

Payment

We gladly accept cash, VISA, American Express, Mastercard, and debit/EC cards, subject to the proper functioning of the hardware provided by the service providers (SIX payment and mews). Card payments are only possible for amounts of EUR 25 or more.

Non-smoking hotel

Hotel Kugel is a non-smoking hotel! Violations of this policy will incur a cleaning fee of EUR 300. Should a fire brigade deployment be necessary due to unauthorized smoking, all resulting costs will be passed on to the guest.

Changes

Any further agreement, amendment to an agreement, or deviation from the above-mentioned terms and conditions must be made in writing.

COVID-19 Regulations:

As our guest, you commit to strictly follow all regulations of our federal government regarding COVID-19 and are also subject to the hotel's own rules to best protect our employees, guests, and all individuals present in our hotel from COVID-19.

Safety Rules:

By completing a booking at our Boutique Hotel Kugel, you agree to read and accept the following points:

In case of fire, I will follow the fire safety regulations posted in the guest room and familiarize myself with my escape route. In case of an emergency, I will call the following number: +43 1 523 33 55.